FAQ

Do you ship internationally?
We do ship to a limited number of countries overseas. Due to ongoing challenges with VAT and import fees, we have recently had to limit the number of countries that we ship to. To see the complete list you can click here.

Where can I find your puzzles in store?
Our puzzles are sold in museums, art galleries and independent retailers around the world. You can use our retailers page to find a store near you. 

How difficult is the Moon puzzle?
The Moon puzzle is definitely a challenge and we rate it a 4.5 out of 5 on our difficulty scale. The image that we used is incredibly clear so being able to see all the details on the Moon's surface and the fact that no two pieces are exactly the same shape, make this puzzle enjoyable and achievable.

If I order a puzzle, can I pick it up at your location in Hamilton, ON?
Unfortunately we closed our Hamilton retail space to the public in December of 2022. Although we do still use the space on a part-time basis, we are often at our off-site warehouse location, so we cannot accommodate pickups.

I've lost a puzzle piece, can I get a replacement?
Yes! We understand how upsetting it can be to lose a piece so we will do our best to get a replacement sent to you. To find out more, see our replacement piece page.

Do you accept artist submissions for puzzle designs?
Since we will be closing Four Point Puzzles this year, we are no longer accepting artists submissions for puzzle designs.

If you are based in Canada, why is your website in USD?
Unfortunately we are only able to sell in one currency on our website and since we sell our puzzles worldwide, it makes the most sense for us to charge in USD at this time. If you would like to be charged in CAD, we recommend that you purchase a puzzle from one of our incredible Canadian retailers. You can find the full list of retailers here.