Customer Service

General Inquiries
For all general inquiries, please email us at 
Order Questions
If you have a question about your order, need to update your order information or if you would like to exchange a puzzle from a past order, please email us at
Replacement pieces
If you would like to request a replacement puzzle piece, please head to our replacement piece page here to see what is required and how to contact us.

Artist Submissions

We are always on the lookout for new artists to collaborate with. If you would like to submit your artwork for consideration, please email us at and be sure to include some examples of your work and a link to your website.

Our Store

Our brick and mortar store will be opening in 2021. We are waiting for the COVID case numbers to come down so that we can welcome you safely. If you would like to contact us at the store, please email us at 
Our store address is:
1032 King Street West
Hamilton, ON
L8S 1L5
phone: (905) 777-0250


If you are a retailer looking to contact our wholesale department, please contact our wholesale manager, Tania via email at
phone: (905) 777-0250


Any image requests or other press inquiries should be directed to Lindsay via email at


You can also find us on Instagram and Facebook - join the online community and connect with puzzle solvers everywhere.